🔥 Trending PTC Public Transport Survey Reveals Commuter Concerns and Areas for Improvement

The Public Transport Council (PTC) in Singapore regularly conducts surveys and gathers feedback to understand commuters' concerns and identify areas for improvement in the public transport network ¹⁴. Based on the 2025 Public Transport Customer Satisfaction Survey (PTCSS) and other feedback channels, the PTC has highlighted several key areas requiring attention ¹².

Key Concerns and Areas for Improvement

The PTC has identified three primary areas for improvement in Singapore's public transport network ¹³:

1. Crowding

Crowding on buses and trains remains a significant concern for commuters ¹²⁷. This includes difficulties in boarding crowded vehicles and the overall comfort level during peak hours. Commuters have expressed a desire for more accurate and timely information on bus waiting times to better manage their journeys and avoid overcrowded services ⁷.

2. Inconsiderate Behaviour

Commuters also reported issues with inconsiderate behaviour from fellow passengers ². While the exact nature of this behaviour is not detailed in the provided sources, it generally encompasses actions that negatively impact the shared travel experience for others.

3. Air-Conditioning Issues

Problems with air-conditioning, particularly in trains, were another frequently cited concern ²³. This suggests that temperature regulation and comfort within public transport vehicles need improvement.

Other Commuter Concerns

Beyond these three main areas, the PTC's survey and feedback mechanisms also brought to light other concerns, including ³:

• Smoothness of bus rides: Commuters are looking for a more comfortable and less jarring experience during bus journeys.
• Comfort level at bus stops, interchanges, and train stations: The overall environment and amenities at these transport hubs are important for commuter satisfaction.

Survey Methodology and Future Outlook

It is important to note that the PTC did not conduct the Public Transport Customer Satisfaction Survey in 2024 as they were reviewing their survey methodology ⁵⁶. The PTC subsequently conducted the survey in the third quarter of 2025 using a new methodology ⁶. The findings from the 2025 survey, which are the basis for the identified concerns, were used to inform these improvement areas ¹.

Despite these areas for improvement, the 2025 PTCSS indicated a high overall satisfaction rate, with 87% of commuters expressing satisfaction with Singapore's public transport system ². The PTC continues to conduct research, consult stakeholders, and collaborate with various sectors to inform public transport policies and enhance the commuter experience ⁹.